You can check the payment method that was refunded and the status of your refund in Your Orders.
Note: After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.
To see how long it takes for you to receive your refund, please see the table below.
When returning an item you can choose your preferred refund method in the Online Returns Center. The option will default to an Amazon Gift Card or you can select the payment method used at the time of purchase.
If you’re receiving a refund after we have received your item, it may take an additional 3-5 business days to fully process your return and issue your refund.
|Payment Method||Refund Method||Refund Time (Once Refund Is Processed)|
|Credit Card||Credit Card||3-5 business days|
|Credit Card||Gift Card||Immediate|
|Debit Card||Debit Card||Up to 10 business days|
|Checking Account||Checking Account||Up to 10 business days|
|Amazon.com Gift Card||Gift Card Balance||Immediate|
|Promotional Certificate||No Refund Issued||N/A|
|Credit Card & Amazon.com Gift Card||Gift Card Balance or both||Reference times above for details|
|Pre-paid Credit Cards||Pre-paid Credit Card||Refund time depends on the issuer, and can take up to 30 days|
|Credit Card Reward Points||Reward Point Balance||Up to 5 business days|
Note: If we refunded you to a pre-paid card and you no longer have the physical card, the card is still stored within your account. It can be used toward future purchases on the account it’s stored in.
Partial Refunds or Restocking Fees
|If You Return||You’ll Receive|
|Items in original condition past the return window*||80% of the item’s price|
|CDs, DVDs, VHS tapes, video games, cassette tapes, or vinyl records that were opened (taken out of its plastic wrap)||50% of the item’s price|
|Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to our error||Up to 50% of the item’s price|
|Open software for reasons not due to our error||0% of the item’s price|