Refunds

You can check the payment method that was refunded and the status of your refund in Your Orders.

Note: After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.

To see how long it takes for you to receive your refund, please see the table below.

When returning an item you can choose your preferred refund method in the Online Returns Center. The option will default to an Amazon Gift Card or you can select the payment method used at the time of purchase.

If you’re receiving a refund after we have received your item, it may take an additional 3-5 business days to fully process your return and issue your refund.

Payment Method Refund Method Refund Time (Once Refund Is Processed)
Credit Card Credit Card 3-5 business days
Credit Card Gift Card Immediate
Debit Card Debit Card Up to 10 business days
Checking Account Checking Account Up to 10 business days
Amazon.com Gift Card Gift Card Balance Immediate
Promotional Certificate No Refund Issued N/A
Credit Card & Amazon.com Gift Card Gift Card Balance or both Reference times above for details
Pre-paid Credit Cards Pre-paid Credit Card Refund time depends on the issuer, and can take up to 30 days
Credit Card Reward Points Reward Point Balance Up to 5 business days

Note: If we refunded you to a pre-paid card and you no longer have the physical card, the card is still stored within your account. It can be used toward future purchases on the account it’s stored in.

Partial Refunds or Restocking Fees

If You Return You’ll Receive
Items in original condition past the return window* 80% of the item’s price
CDs, DVDs, VHS tapes, video games, cassette tapes, or vinyl records that were opened (taken out of its plastic wrap) 50% of the item’s price
Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to our error Up to 50% of the item’s price
Open software for reasons not due to our error 0% of the item’s price

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