About Our Returns Policies

Holiday Return Policy

Items shipped by us between November 1, 2016 and December 31, 2016, may be returned until January 31, 2017, for a full refund, subject to our other return guidelines listed below. Items shipped from sellers other than us are subject to this same holiday return policy unless otherwise stated in the seller’s individual Return Policy.

Our Return Policy

Items shipped from us, including Deals, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

  • Baby items (excluding clothing sizes 0-24 months) can be returned within 90 days of receipt of shipment.
  • Collectibles – You must contact the third-party seller within 14 days of receipt to request return information. Your return must then be postmarked within 30 days of the date you received the item.
    • Items with a value of $35 or more should be returned using a trackable shipping method.
    • Before shipping a return, photograph the item for your records.
    • Graded Coins and Original Government Packaged Coins must be returned in their original packaging, along with any supporting documentation.
    • Returns without the original packaging and documentation will be rejected.
    • Collectible Coins that have been damaged or otherwise altered after delivery will not be accepted for return.
  • Fine art – Fine Art items with a value of $35 or more must be returned using a trackable shipping method. Items with a value more than $500 must also be insured.
    • All product packaging (boxes, etc.) and certificates of authenticity and appraisal must be returned with the item.
    • Any Fine Art item returned without original documentation will be rejected.
    • Any Fine Art items that have been damaged, or otherwise altered after delivery, won’t be accepted for return.
    • Before sending a Fine Art return, photograph the item for your records.
  • Gift Cards are not returnable after purchase (except as required by law)
  • Handmade – Returns on custom, handmade products that have had different customization options, including any configurations, inscriptions, or designs (such as engravings, stamps, monograms, embroidery, embossing, etching or carving) are as follows:
    • You must notify the third-party seller within 14 days of receipt.
    • Due to personal configuration, inscription, or design on these products, the third-party seller is not required to accept returns or exchanges unless the products are damaged or defective upon arrival.
    • All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item. Products without all applicable tags are not acceptable for return.
  • Jewelry Jewelry and watch items with a value of $35 or more should be returned using a trackable shipping method.
    • All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
    • Any items returned without original documentation will be rejected.
    • Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return.
  • Wine – While most wine is not returnable, contact us anyway to learn more about possible return policy changes.

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